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This Privacy Policy explains exactly what data 42jili collects when you access the platform, how we use it to keep your account secure and functional, and what choices you have about that information. Availability of our platform depends on local law and eligible regions in the Philippines.
When you open an account with us, certain information is necessary for the platform to work at all. We collect the details you enter during registration — your name, contact address and login credentials — and we also record activity related to your session: which pages you visit, how long you stay and what actions you take. Payment-related activity, such as a GCash deposit, a GrabPay transfer or a Coins. ph transaction, generates a transaction record that we keep on your account ledger. We do not store the full credentials of your e-wallet with us; those remain with your payment provider. What we hold is the reference number, the amount, the method used and the timestamp so that your wallet history in your account dashboard stays accurate. We use this data to process your requests, resolve disputes, prevent fraud and improve how the platform responds to your device. We do not sell your personal information to third parties for marketing purposes. Any third-party service we engage — such as a payment processor or an identity verification provider — receives only the data necessary to complete the specific task they have been engaged for, and they are bound by data-handling obligations consistent with this policy.
This policy applies to data we collect and process directly. Some areas fall inside its scope; others involve third parties or external rules that operate independently. Knowing the boundary helps you direct questions to the right place.
All data gathered when you log in, restore a session or update your account details falls fully inside this policy. That includes login timestamps, device identifiers associated with your session and any profile changes you submit through the account settings screen.
The transaction records we generate on our side — reference numbers, amounts and payment method labels such as GCash or GrabPay — are covered here. The data held by the payment provider on their own servers is governed by that provider's own privacy terms, not ours.
Cookies and similar tracking technologies we place on your browser to maintain your session and remember your preferences are within scope. We explain the types of cookies used and how to manage them in your browser settings in the cookie section of this policy.
Links to external sites, embedded content from game studios, or services reached through our platform that are operated by parties other than us are outside the scope of this policy. We encourage you to check the privacy terms of any external service you use.
You have real, actionable choices about the personal data we hold. Reviewing what we have on file starts in your account dashboard after login — the profile section shows the contact details, linked methods and session history we hold. If anything is inaccurate, you can submit a correction request directly through the account settings form, and we will update the record after verifying your identity. Where you believe data is held beyond its necessary period or was collected in error, you can raise a deletion or restriction request by contacting our support team through the channels listed in the support section of this page. We will respond with a confirmation and, where the request requires review, with an expected timeframe. These rights apply where local law in the Philippines permits, and any limitation imposed by applicable regulations will be explained clearly when we respond to your request.
Log in and open the account dashboard. Your profile section displays the personal details, payment method labels and session history we currently hold against your account. No separate request is needed to view this.
If a name, contact address or linked detail is wrong, use the edit fields in your account settings. For changes that affect identity verification, we will ask you to confirm the update before it is saved to your record.
Send your question to our support team using the contact paths shown in the support section below. Include your registered contact address so we can locate your record and respond to the right account.
Where local law permits and no regulatory retention obligation applies, you may request that we delete specific data. Contact support with the details of your request and we will confirm whether the removal can proceed and when.
If a section of this policy raises a question you cannot resolve through your account dashboard, our support team is the direct path. Send your query with your registered contact details so we can match it to your account and respond accurately. We aim to acknowledge privacy-related messages promptly and to provide a substantive response within the period required by applicable regulations.
Open the chat widget from any page on 42jili to reach support directly. Use this path for questions about your account data, session records or cookie preferences that need a quick answer.
For formal privacy requests — corrections, deletion requests or complaints — send an email to our support address listed on the Contact page. Include your registered account details so we can locate your record without delay.
Many data questions resolve without contacting support at all. Your account dashboard after login shows your current profile details, linked payment method labels and your transaction history ledger in one place.
We apply a consistent set of data-handling practices across every account, from the moment you register through every session you restore on your phone or browser. Security measures are in place at the account layer — password hashing, session tokens and access controls — so that your information is not accessible to unauthorised parties. Retention periods are set by the purpose the data serves: session logs are held for a limited period for fraud-prevention purposes, while transaction records linked to GCash, GrabPay or Coins. ph activity are kept for as long as regulatory and dispute-resolution obligations require. Cookies used on the platform fall into two categories: those necessary for your session to function and those that help us understand how the site is used. You can adjust non-essential cookie preferences through your browser settings at any time.
Passwords are stored using one-way hashing and session tokens expire after inactivity. No plain-text credentials are held on our servers, and account access controls are reviewed as part of our standard security practice.
We keep data only as long as its purpose requires. Session and activity logs are held for fraud prevention and then purged. Transaction records — including GCash, GrabPay and Coins. ph references — are retained for regulatory and dispute purposes.
Essential cookies keep your session active as you move between the lobby, your wallet and account settings. Non-essential analytics cookies can be switched off in your browser. We do not use cookies to serve third-party advertising.
When we update this policy, the revised version is published at 42jili/privacy-policy/ with the effective date shown at the top of the page. Continued use of the platform after a posted update constitutes acknowledgement of the revised terms.
The questions below address what we hear most often about data handling, account records and contact options. If your question is not covered here, the support channels in the section above are the direct path to a specific answer.
We collect the details you enter in the registration form — your name, contact address and login credentials. We also record device and session identifiers at login to support account continuity and fraud prevention. We do not collect data beyond what is needed to operate your account.
No. We record the transaction reference number, the amount, the payment method label and the timestamp. The login credentials of your GCash, GrabPay or Coins. ph account stay entirely with your payment provider and are never held on our servers.
Log in and open your account dashboard. The profile section displays the personal details, payment method labels and session history currently on file. For a formal data access request covering records not visible in the dashboard, contact support using the email path listed on our Contact page.
Yes. Corrections to profile details can be made through account settings. For deletions or restrictions, contact support with your registered details and the specifics of your request. We will confirm whether the request can proceed under applicable local law and any regulatory retention obligations that may apply.
Transaction records — including GCash, GrabPay and Coins. ph references — are kept for as long as regulatory requirements and dispute-resolution obligations require. Session and activity logs used for fraud prevention are held for a limited period and then removed from active storage.
We do not sell your personal information. We share data with third-party service providers — such as payment processors and identity verification services — only to the extent needed to complete the specific task they perform. All such parties are bound by data-handling obligations consistent with this policy.