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These terms set out your rights and obligations when you access 42jili, including how your account operates, how transactions through GrabPay and Coins. ph are handled, and what rules apply to the content you use. Access is available only where local law and eligible regions permit — review these terms carefully before proceeding.
By creating or continuing to use a 42jili account, you confirm that you have read, understood and agreed to these terms in their current form. We may update them when our operations, available payment rails or applicable rules change. When that happens, the revised version is posted here with the effective date clearly shown. Continued use of the account after that date means you accept the updated terms. If any section of this agreement conflicts with a specific written arrangement we have made with you separately, the specific arrangement controls for that matter only. These terms do not override local law. Where a payment method — such as GrabPay or Coins. ph — is used to fund your account wallet, the terms of that specific payment provider also apply alongside ours. You are responsible for keeping your login details confidential. Any activity carried out under your credentials is your responsibility unless you have reported a security concern to us first. For questions about how a specific clause applies to your situation, reach our support team through the contact paths listed in this document.
These terms cover the specific areas of your relationship with 42jili. Knowing what is and is not included helps you raise the right question with the right channel when something comes up.
Account creation, login, session continuity on mobile and browser, and the rules around suspending or closing an account all fall within these terms. If your session ends unexpectedly, the account state at last sync is what we reference.
Deposits and withdrawals processed through GrabPay and Coins. ph are covered here in terms of how your wallet balance is recorded and how disputes are raised. The payment provider's own terms govern processing on their side.
Game content, lobby pages, and materials from Spadegaming, Bigtime Gaming, Microgaming and Pragmatic Play that you access through the platform are subject to these terms. Intellectual property remains with the respective rights holders.
External services — including payment processors, network providers and any linked sites — are outside the scope of these terms. We are not responsible for how those services operate, their availability, or their own policies.
These terms are not one-sided. You have clear, practical actions available to you at any point. Your transaction history — every deposit via GrabPay or Coins. ph, every withdrawal — is stored in your account dashboard under the transaction log tab. You can review it after login at any time without contacting support. If you notice an error in your account details, the profile section gives you fields to correct your display name, contact number and linked wallet. For changes that require identity verification — such as updating the mobile number tied to your GrabPay wallet — the account settings page walks you through the steps shown there. You do not need to guess what documents are needed; the verification flow lists them. If you believe a charge or restriction has been applied incorrectly, you can raise a formal query. We respond to account queries through the support paths listed on this page, and we aim to acknowledge every written request.
Your full transaction log is accessible after login under account dashboard. It covers all wallet activity, including GrabPay and Coins. ph transactions, filtered by date range.
Update your contact details and linked wallet information directly in the profile section. Steps that require verification are shown inline — follow the fields as they appear.
If a clause here is unclear or you believe it has been applied incorrectly to your account, submit a written query through the support channel. Include your account reference so we can locate the relevant record.
Account-level requests — such as changing your registered mobile number or disputing a wallet balance — are handled through the support form. The current status of your request is shown in your account dashboard after login.
When you have a question about these terms or need to act on them, use the contact paths below. Provide your account reference number in every message so we can pull the right record without delay.
Open the chat widget from any page after login to raise an account or policy question in real time. Suitable for session issues, wallet queries and quick clarifications on these terms.
Send detailed policy questions or formal account requests to our support email address listed on the contact page. Include your account reference and a clear description of the clause or transaction in question.
The help centre contains written explanations of key policy areas, including how GrabPay and Coins. ph transactions are processed under these terms. Access it from the footer link on any page.
We take the handling of your account data seriously. Here is how we approach the key areas covered by these terms, so you know exactly where your information goes and who to contact when you need changes.
Account records, including your wallet transaction history for GrabPay and Coins. ph payments, are retained for the period required under applicable rules. You can request a summary of your stored data through the support email listed on the contact page.
We use cookies to maintain your login session and remember your lobby position across devices. You can manage cookie preferences from the settings link in the site footer. Disabling session cookies will affect how your account resumes between visits.
Your account credentials are your responsibility to keep secure. If you suspect unauthorized access, use the account lock option in security settings and contact support immediately. We do not ask for your password through any channel.
When these terms are updated, the revised version is published here with the effective date shown at the top. For material changes, we also send a notice to the contact address registered on your account before the update takes effect.
These are the questions we hear most often about how these terms work in practice. If your question is not here, reach us through live chat or the support email.
The current version is always on this page. The effective date is shown at the top of the document. If you want a copy, you can print or save the page from your browser — no login is needed to read these terms.
Yes. Our terms cover how your wallet balance is recorded and how disputes on our side are handled. The GrabPay and Coins. ph payment providers each have their own terms that apply to the processing of the transaction on their platforms.
We will not change terms without notice. Material updates are communicated to the contact address on your account before they take effect. The revised terms are also posted here with the effective date, so you can review what changed before the update applies.
If you do not accept updated terms, you should stop using the account and contact support to discuss your options. Continuing to use the account after the effective date of any update is treated as acceptance of the revised terms.
Go to the profile section after login. Fields for your contact number, display name and linked wallet details are editable there. Changes that require identity verification will show you the steps inline — follow them as displayed rather than contacting support first.
Access depends on local law and eligibility. We make the platform available in regions where local law permits. If access is restricted in your area, the platform will indicate this at login. Check current availability through your account or the support channel.